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The Complaints Staff clarified that without the need of verifiable proof of incorrect harmony adjustments or unfair deductions, the criticism could not be progressed. Therefore, the complaint was rejected due to the not enough enough proof.
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The player from Italy claimed difficulties Along with the casino website, citing a previous account closure on account of doc rejection that resulted inside of a lack of €one thousand without having a refund. He seasoned faults that has a new account, dropping yet another €a hundred and ten.
The player from Italy is going through problems with withdrawing money as the casino requests documents that he has already submitted. He experiences an absence of e mail reaction with the casino, with statements which the paperwork are already in development for months.
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They don't pay, I've been seeking to withdraw my total due to the fact Oct twenty first, they have presently deleted my account without my authorization, they ask for paperwork each and every 7 days and they don't pay back me.
This is among my to start with casinos and it continue to will work very effectively as prior to. When I chose to come back and Participate in once more right after a while, I noticed that nearly absolutely nothing experienced altered.
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The issue was fixed in the event the complaint staff stepped in, and also the casino verified the resources had been correctly processed through Trustly in the level of £4275 right after an prolonged hold off of 40 days. The player marked the criticism as resolved, along with the Problems Group closed the situation.
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Customer assist was robotic and dismissive. They gave me generic duplicate-paste responses, never ever explaining why my paperwork weren’t sufficient. A UK driving licence not approved as ID? A sound utility bill rejected for no rationale? It was absurd.